Bitovi Overview
Work with stakeholders to influence product feature decisions and integrate rich consumer insights into experiences.
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Challenge
Design an efficient communication system that alerts their agents of issues requiring an immediate response.
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Research
Conducted interviews with stakeholders. Developed technical specifications and strategies for the delivery of the updated product.
Organized milestone meetings with the CEO to get signoff and resolved all requests.
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Techniques Used
User Interview
Design System Development
Hi-Fidelity Design Prototyping
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Business Goals
Deliverer a message system, which followed all technical specifications.
Create an original design system in Figma for this project.
Customize the design so Figma data was easily handed off to incoming designers.
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Team
Design Lead (me)
Owners / CEO
PM Manager
Head of Development
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Users
Management
Company Agents
Brokers
Freight Workers
Design Process
Requirements
Discovery and development of technical specifications.
Spefications
Ideation
After gathering feedback from stakeholders, we developed a diagram to determine the hierarchy of potential features.
State Diagram 
Design Iterations
Using Slack and Meetup with the PM and CEO allowed for quick design iterations which were reviewed and updated.
Client Workshop
User Testing
Early version of design - one of many visual revisions.
Version- 000
100% Released
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Challenge
Internal Strategic application used for load balancing workflow
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Interviews
By testing and evaluating the site giving users the ability to find errors and project information quickly
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Techniques Used
User Interviews
Hi-Fidelity System Design
User Flows
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Business Goals
Design a visual system, which allows for easy visual tasks
MVP production release
Discover patterns and move to Storbook
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Update
A web presence that showcases all services.
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Wireframe
New page designs
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Copy
Marketing was tasked with the all text .
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Goals
After designing the first round, all screens were sent out for user testing.
Designed repeating components, which allowed for quicker development.
Development
Components and style guides were imported into Zepelin from Figma. A single source of truth for the development team.
Currently in the process of adding design tokens..
Clients
Componets
New Projects -(WIP)
Refine the deliverable goal…
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Challenge
We visited fast food restaurants to test how real-life users experience ordering through their websites.
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Interviews
By testing and evaluating how users navigate the site, we will discuss some of the biggest problems and show some suggestions on how we would solve each issue. Publishing what we discovered while performing guerrilla user testing at popular fast food restaurant locations.
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Techniques Used
User Interview
Competive System Studys
Review User Flows
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Business Goals
Sharing our findings in a blogs posts series
In a multi-part series on usability issues with fast food eCommerce websites
Discovered patterns of what worked and what did not
